Return Policy: We offer a 15-day return policy for all unused and unworn items, no questions asked. Itsmee reserves the right to process refunds after checking the returned items. In case you have purchased an Itsmee product from anywhere other than the Website, App , the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non refundable in case of returns. You can return your item with-in 15 days from the date of delivery, no questions asked against a full refund subject to a successful inspection of the items (which may take up to 7 days from the date of receipt at the Company's warehouse/store) and submission of the video showcasing the return packaging with the original product, invoice and authenticity certificate. The tag on the product must be intact in all cases. Any damage to the tag or repasting of tag or any damage to the product is not accepted for return. In such scenario the customer has to bear the shipping charges for delivery of the product which has been sent back in condition unacceptable for returns.
In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts and silver coins.
Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.
Return Process: You can initiate a return request from our website or app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
Awesome product. Rhodium plated and swarovski crystal.
Very very premium product at relatively cheap price.
Rhodium plating with swarovski crystal with 925 Sterling silver base and lovely design makes it stand out from the rest.
Kindly try to include mire colour variants also.
